How To Return A Nectar Mattress?

Are you thinking about how to return a Nectar mattress? Perhaps this post can help! Returning items can be a hassle if one doesn’t follow the correct process. So, to make your task easier, we will give you a guide on the following:

  • What process to follow while returning a Nectar mattress?
  • What are the terms and conditions of Nectar for returning its mattress?
  • How to exchange a Nectar mattress?

Nectar is customer friendly, so returning a mattress is quite simple. However, specific conditions need to be fulfilled, including no sign of tear or stain, attachment of fire verification tag, clear image of the mattress, etc. Additionally, a return request has to be made before the 365-night trial ends. 

Returning A Nectar Mattress: Process And Steps To Follow

Nectar is a well-known brand for selling special-grade memory foam mattresses. The brand sells different mattress types infused with a unique layer of premium foams that are eco-friendly and toxin-free. 

Undoubtedly, the Nectar mattress is popular among the masses because of its quality and benefits. But every individual has different needs and preferences. 

For instance, Nectar mattresses are mainly medium-firm, which is excellent for light and average-weight sleepers. But for a heavy-weight sleeper, it may not be the best option as it lacks a strong support system.

If you are facing a similar issue, you can return the item. Nectar has good customer service with instant replies to your queries. Besides, the brand offers a 365-night trial where you can return the mattress within this period if you don’t like the product.

Here is the standard process to apply while returning a Nectar mattress:

  1. The first step is gathering your purchase proof, like bill receipts or invoices. It is crucial in determining the authenticity and details of the product. 
  2. The next step is to contact Nectar customer service. You can either mail them or give them a call. 
  3. Following the contact, the staff will review your purchase details and proceed with the verification process. 
  4. Once it’s verified and confirmed, the staff will schedule a pickup date depending on your availability. 
  5. The pickup team will collect the mattress and return it to the Nectar factory. 
  6. Finally, the company will refund the money within fourteen days without charging any fees. 

It’s a simple process that takes less time to process if you have met the terms and conditions of the Nectar return policy.

What Are The Terms And Conditions Of Nectar For Returning Mattress?

Now that you know how to return a mattress, you must learn their return policy. As mentioned, the returning process becomes simpler and easy if you adhere to the brand’s terms and conditions.

Most people don’t pay heed to this, thus resulting in delays and rejections.

So, to make your task easier; or if you don’t prefer reading the lengthy return policy of the Nectar, check the highlighted points below:

  • The adjustment period of the Nectar is thirty days, and you should hold the mattress for at least this period to get approved.
  • There should be no sign of wear or tear, stain, etc. It should be in good condition for the mattress to get returned.
  • If you wish to return through email, send a clear image of the mattress to the company within the trial period. 
  • The Nectar mattress comes with a fire safety verification tag which should be there while returning. 
  • You should make your request to return the mattress before the 365-night trial ends. This trial starts from the day of delivery. 

Note that the company has a collection partner to collect your mattress. If they don’t like the condition of the mattress, the return request may be rejected.

But if it’s approved, the company will refund the money within fourteen days.

Additionally, if there is no confirmation for the collection of your mattress within fourteen days, you need to restart it again. 

The terms and conditions of Nectar are pretty simple. If you follow it diligently, the task of returning the mattress gets easier, and they might refund the money earlier than expected. 

Because of the free trial period offered by Nectar, you have the liberty to return its mattress if you don’t like it. The returning process might be time-consuming for some people if proper procedure is not followed. 

To avoid all these, here is our simple suggestion: before you buy a Nectar mattress, check the product description where all the details are mentioned.

That way, you can choose one that’s suitable for your body. It will prevent the rigorous process of returning the item and other intricacies. 

How To Exchange Nectar Mattress?

Exchange of Nectar mattresses is possible, but there are some conditions. It’s only possible if there is some defect or problem with the product from the delivery time. Therefore, contact customer service immediately if you see any issues with your mattress. 

The exchange process is quite simple and easy. Calling customer service might be a better option instead of mailing it.

Give them the necessary information, including the bill receipt and where you have found the defects. 

Once it gets through, the collection team will come and examine the mattress. The team will take it to the nearest Nectar facility for further inspection. After the verification process, they will deliver a new mattress to you.

This exchange process is only possible if there is a defect on the mattress from the company’s end. 


This post guides how to return a Nectar mattress and the steps to follow. Hopefully, it was helpful and has clarified your doubts. We have highlighted some important points while applying for a return request.

It’s essential to follow the terms and conditions of the company to make the return process more straightforward and swift. Moreover, you will get the refund sooner without any delays. 

Nectar has excellent customer service and is always willing to help. So, be wary of the brand’s return policy and follow it accordingly to get your return approved!